We’ve made special efforts to keep our users’ data as secure as possible. All data transmitted between the user’s devices and PayBee servers is encrypted. So is the data communication between the PayBee servers. Also, no credit card and bank account information is saved on our systems. Once the payment link is set up, the personal information is deleted.

The money is sent on a daily basis. Credit card transactions will take about 1 week to hit the non-profit’s bank. The ACH transactions will appear in about 1-3 weeks.

Yes, we do need to keep the lights on and continue providing you amazing features. That means we need to charge for our services. However, at this point, we are the beta testing mode and won’t be charging fees to our new customers. At the end of the testing period, we will be charging a nominal amount directly to the non-profits.

Not to worry! In case of an unplanned pledge, you can do delete it from the transaction page. If the payment was made in error, please email us at help@paybee.io and send us the transactions details. We’ll help you retrieve it, unless it’s too late and the funds have hit the non-profit’s account. In that case, the non-profit would be able to help you directly.